Shipping

Pristine Pet ships all orders through UPS or USPS, anywhere in the United States. We will also ship all orders same-day, if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

What shipping methods does Pristine Pet offer?

Pristine pet offers free 2-3 day shipping for orders over $79.95 and 2-3 day shipping for a flat rate of $6.95 for all orders under $79.95. We ship through USPS for all domestic orders – excluding U.S. territories.
● Free shipping is offered when the subtotal is over $79.95 – this does not include taxes or discounts.

Is Pristine Pet able to ship to all 50 states?

Pristine Pet can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via USPS, which takes 2 to 7 business days for delivery.

Can Pristine Pet ship outside of the United States?

Pristine Pet can ship to all U.S. territories using USPS, which takes 2 to 7 business days for delivery. Shipping rates are free for all orders over $79.95 and $6.95 for all orders under $79.95. Pristine Pet can also ship to Puerto Rico using 2-3 day shipping from USPS for one flat rate of $15 for all orders. We do not ship internationally as of yet.

Can Pristine Pet ship to military bases?

Pristine Pet can ship to APO/FPO bases using USPS, which takes 2 to 7 business days for delivery. Shipping rates free for all orders over $79.95 and $6.95 for all orders under $79.95.

Can I change my shipping address?

Please contact our customer service at support@pristinepetcbd.com to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using USPS Delivery Manager to change the shipping address and re-route your order.

How can I track my order?

Your order confirmation will include a serial order number; you can use this number to track your order through USPS TRACKING.

Can my order ship through the weekend?

USPS will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

How soon can Pristine Pet ship my order?

Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.

What if I don’t receive my Pristine Pet order?

Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at support@pristinepetcbd.com to start a trace. And if you’re not completely satisfied with your order from Pristine Pet within 60 days, we are happy to refund your money – 100% Satisfaction Guaranteed.